Frequently asked questions

You sign up via our website www.fitnesspoint.no. There you register your personal details and choose a payment method. You can pay annually or monthly with recurring charges to your bank card/credit card, or you can choose to receive an invoice. If you need help signing up, we hold special "open days" where you can get help with the registration. Read the information on each gym’s page about this.

We do not have a system for trial sessions.

With us you can buy a single session at a low price (Drop In). You can buy Drop In here > minside.fitnesspoint.no/dropin.

Prices can vary depending on which gym you want to train at. See the prices on each gym’s page. Overview of gyms>

You cancel your membership by logging in to "My page" on www.fitnesspoint.no. Once logged in, click "Cancel".

Monthly memberships can be paused for up to 3 months. You do this by logging in to "My page" on www.fitnesspoint.no.

Annual memberships cannot be paused.

The age limit for becoming a member of the gym is 16. This includes those who turn 16 during the current year.

Yes, at Fitnesspoint there is no binding period. This means you can sign up, train for a month and then cancel. But remember that if you only want to train for one month, it is your responsibility to cancel before the month ends, otherwise the membership is renewed automatically.

Access with a bank/credit card

You use your bank card/credit card as an access card by swiping its magnetic stripe. All types of bank cards and credit cards can be used; the only requirement is that the card has 16 digits and a magnetic stripe.

You can choose whether to use the card you paid with as your access card, or you can choose to use a different card. Using a card other than the payment card as the access card can be a good idea for families, for example: one card for payment and each family member’s own card as an access card.

You choose which card to use during the sign-up process.

Access with the app

You can now also use an app to get access to Fitnesspoint.

You download the app from the App Store or Google Play.

You use your "My page" password to log in to the app.

If you do not remember your password, you can generate a new one at fitnesspoint.no/min-side > Forgot password

You can also receive a link to a new password by SMS. Send FPNYTTPASS to 2300

If you pay by bank card/credit card, you get access to the gym as soon as you have signed up on our website. Once you have completed the payment and created the membership, bring the card you chose as your access card to our gyms.

If you have chosen recurring charges to a bank/credit card as your payment method, you will get access to the gym immediately.

If you pay by invoice, you will get access to the gym as soon as we have registered payment of your first invoice. This normally takes 1-3 working days after you have paid.

If you do not have your own bank card/credit card, you can use a "gift credit card" as your access card. There are several types of gift credit cards (e.g. PayGo Visa), and they can be bought at most grocery stores and kiosks.

1. Did you enter the card number under the "access method" tab when you registered? If not, you can do so by logging in to "My page" on fitnesspoint.no
2. Are you swiping the card with the magnetic stripe the right way? The magnetic stripe should be on the opposite side from the light on the card reader.

If your access card still does not work, the magnetic stripe on the card may be defective. You can easily switch to another access card in "My page" on www.fitnesspoint.no. Go to "access method" and add your new access card. Please make sure you have entered the correct card number and that you have entered the digits without spaces. Entering the wrong number is a common mistake.

You can of course also choose the app as your access method. Then you avoid any problems with the card. You download the app from the App Store or Google Play.

You use your "My page" password to log in to the app.

If you have a PLUS membership, you can train at any gym you like. Other types of membership are limited to the individual gym.

You can choose one of the following payment methods:

1. Payment by bank card/credit card (VISA/Mastercard)

You pay from the day you sign up until you choose to cancel your membership. When you cancel, the membership remains valid until the end of the period you have paid for. If the membership is not cancelled, it is renewed automatically and your card is charged for a new period.

2. Payment by invoice

You can choose to receive an invoice by email. (An invoice fee of NOK 29 is added.)

If you do not remember your password, you can generate a new one at fitnesspoint.no/min-side > Forgot password

You can also receive a link to a new password by SMS. Send FPNYTTPASS to 2300

No, we assume that most of our customers shower at home. Showers take up space, cost money, and it takes a lot to maintain good hygiene in a shower. We do have changing rooms you can use.

Fitnesspoint does not store credit card information. All credit card information is stored by our payment service provider. There the information is stored securely, and all communication with the payment service provider is encrypted.

For access purposes we only store parts of the credit card number, not the whole number. This is also stored encrypted.

In addition, we encrypt all communication with an SSL certificate (https) on all our pages.

You can read more about our privacy policy here

You can find the terms and conditions here